Privacy Policy

Last Updated: February 5, 2026

Infusion Agent LLC (“Company,” “we,” “our,” or “us”) values your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, safeguard, and manage your information when you access our website, engage with our AI automation services, receive SMS communications, or otherwise interact with our digital products and services (collectively, the “Services”).

By accessing or using our Services, you agree to the terms outlined in this Privacy Policy.

Information We Collect

We collect information that is necessary to provide, improve, and secure our Services. The information we collect may include personal information that you voluntarily provide to us when you complete forms, register for services, request support, make purchases, or otherwise communicate with us. This information may include your name, email address, phone number (including mobile phone number), company name, billing address, and other contact details.

Payment information is processed securely through trusted third-party payment processors such as Stripe or PayPal. We do not store or have access to full credit card numbers.

If you create an account or engage our services, we may collect login credentials, profile preferences, communication history, and records of your interactions with us. Because our Services involve building and configuring AI automation systems, we may also collect workflow configurations, prompts, operational data, and sample communications necessary to design, deploy, and optimize your automation systems. We do not use client data to train public AI models.

In addition, we automatically collect certain technical and usage information when you visit our website. This may include your IP address, browser type, device information, operating system, pages visited, time spent on pages, referring URLs, and general analytics data. This information helps us understand how users interact with our Services and allows us to improve performance and functionality.

If you opt in to receive SMS communications, we collect your mobile phone number, the date and method of your consent, and records of SMS communications and delivery data.

How We Use Your Information

We use the information we collect to operate, maintain, and improve our Services. This includes configuring and delivering AI automation systems, processing payments, providing customer support, communicating service-related updates, and responding to inquiries.

Your information may also be used to enhance website performance, analyze usage trends, personalize your experience, develop new features, maintain security, prevent fraud, and comply with applicable legal and regulatory obligations.

Where permitted by law and with appropriate consent, we may send you marketing communications regarding services, updates, or offers that may be relevant to your business. You may opt out of marketing communications at any time.

We only use personal information for legitimate business purposes and in accordance with applicable privacy laws.

SMS Communications and Opt-In Policy

If you provide your mobile phone number and expressly consent to receive SMS messages from Infusion Agent LLC, you agree to receive text communications that may include service notifications, account updates, appointment reminders, and, where separately authorized, marketing messages.

SMS consent is obtained through clear affirmative action, such as checking an opt-in box on a web form or providing written consent.

Message frequency may vary depending on your interaction with our Services. Message and data rates may apply according to your mobile carrier’s terms.

You may opt out of SMS communications at any time by replying “STOP” to any message. For assistance, you may reply “HELP” or contact us at [email protected].

We do not send SMS communications without proper consent.

How We Share Your Information

We do not sell your personal information.

We may share your information with trusted third-party service providers who assist us in delivering our Services. These providers may include hosting companies, payment processors, CRM systems, cloud infrastructure providers, AI technology vendors, SMS delivery platforms, analytics providers, and email communication services. These service providers are granted access only to the information necessary to perform their contracted functions and are obligated to protect your information.

We may also disclose information when required to comply with legal obligations, respond to lawful requests by public authorities, enforce our agreements, protect our rights and property, or ensure the safety of our users. In the event of a merger, acquisition, restructuring, or sale of company assets, personal information may be transferred as part of that transaction.

Mobile Information Sharing Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of personal data collected exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties under any circumstances except as required by law.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies, including pixels and analytics tools, to enhance functionality, analyze website usage, personalize user experience, and improve marketing effectiveness. Cookies may store small amounts of information on your device to help us recognize returning users, maintain session integrity, and measure performance.

You may control cookie preferences through your browser settings. However, disabling cookies may limit certain features or functionality of the Services.

Data Security and Handling

We implement industry-standard technical and organizational safeguards to protect your personal information. These safeguards include encryption of data in transit using secure SSL/TLS protocols, access controls that limit data access to authorized personnel, secure cloud-based hosting environments, vendor security reviews, and ongoing system monitoring.

We work with enterprise-grade service providers that maintain recognized security certifications, including ISO-certified hosting providers. Infusion Agent LLC is actively pursuing SOC 2 certification to further strengthen our security posture.

While no method of data transmission or storage can be guaranteed to be completely secure, we take reasonable and appropriate measures to safeguard your information and maintain its confidentiality, integrity, and availability.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including providing Services, complying with legal obligations, resolving disputes, and enforcing agreements. When information is no longer required, it is securely deleted or anonymized in accordance with industry standards.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information. These rights may include the right to access the personal data we hold about you, request correction of inaccurate information, request deletion of your data, restrict or object to certain types of processing, opt out of marketing communications, or request a copy of your data in a portable format.

To exercise your rights, please contact us at [email protected].

We will respond to verified requests in accordance with applicable law.

International Data Transfers

If you access our Services from outside the United States, your information may be transferred to and processed in the United States or other countries where data protection laws may differ from those in your jurisdiction. We take reasonable steps to ensure that appropriate safeguards are in place to protect your information consistent with this Privacy Policy.

Children’s Privacy

Our Services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from minors. If we become aware that personal information from a minor has been collected without verified parental consent, we will promptly delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When changes are made, we will revise the “Last Updated” date at the top of this page. Continued use of the Services following the posting of updates constitutes acceptance of the revised Privacy Policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Infusion Agent LLC

8051 N. Tamiami Trl, Suite E6

Sarasota, FL 34243

Email: [email protected]